Elephant Metal Wall Decoration

You can pay by credit card, debit card, BKM Express or money transfer (money transfer and EFT). If you decide to use the card payment method, you will be directed to the Pay with Iyzico web page; Here you will be asked to enter your payment information and complete the payment process. Once your transaction is completed, you will be directed back to our online store.

We aim to process refunds within 3 (three) working days of an item being returned to us. We will contact you via email to let you know that your refund has been processed. However, please note that it may take a few days for your bank to process the payment back into your account. However, please allow up to 10 (ten) business days after you have returned the item to us before contacting us regarding your refund.

Yes. You can order as a guest without having to create an account. However, if you want to check your order history and save your shopping cart items and payment details for next time, we recommend creating an account. Creating an account is quick and easy.

Create Account

If you want to check your order history and view your shopping cart items and payment details, sign in. If you do not have an account, we recommend that you create one. Creating an account is quick and easy. When you create an account with the email address you used when placing your order, you can view your entire order history and details.

Sign in or Create account

A 10% discount code on your first order will be automatically sent to your email address when you sign up for our email list. Please check your mailbox's spam and/or junk folder.

This is automatically sent to your email address when you order. If you do not receive your order confirmation within 24 hours, please contact us at support@wallhang.com.tr in case there is a problem with your order. Please check your mailbox's spam and/or junk folder before contacting.

We usually only cancel orders if there is a problem with stock or you have asked us to cancel. Please accept our apologies if your order is canceled due to a problem on our end. We will always offer an alternative product and process your refund as quickly as possible.

There is only a short period of time between the time you place your order and the time we start processing your order. If you contact us at support@wallhang.com.tr immediately after placing your order, we may cancel your order before it is processed. If not, we will ship your order and you can return it if you wish after receiving it.

Return Center

Unfortunately, we are unable to make changes to your order once we have started processing it. If you need to order an additional item, please place a new order online.

Orders placed before 13:00 on weekdays are shipped the same day. Delivery time varies depending on the address status and cargo company density. Due to the weekend holiday, shipping is not made on Saturdays and Sundays. Delivery may be affected by issues beyond our control and may cause some wait. We hope to keep regular order shipments as good as possible.

Orders that require shipping are generally delivered within 1 (one) to 3 (three) days, depending on the address where you live. If your order has not been delivered according to the expected timeline, please contact us and let's check your delivery status together.

We ship to most locations worldwide. If you want to order from European countries or America, tap the link below to visit our store on Etsy:

WallhangDesign 's shop on Etsy

You do not pay shipping fees for orders of ₺150.00 or more. For orders that do not meet this condition, the standard shipping fee is ₺50.00.

Yes. We will send notifications at every stage, from the moment you place your order to shipping and delivery. You will receive a shipping confirmation email and a tracking code that you can use to check the progress of your order online.

You can definitely return your product within 14 (fourteen) days after receiving it, as long as it is undamaged, unused and all parts are in the box. Unfortunately we do not offer exchanges. There is no exchange option for online purchases. You can still return your order within the specified period and place a new order.

Please do not return the product you purchased before receiving return approval. First, submit your refund request via e-mail or other means available on the website. If the return is within the 14 (fourteen) day cancellation period and meets our return criteria, we will email you return instructions.

Return Center

We send the invoice by email, so if you can find the email we sent you, simply print your invoice. If you cannot find this email, please contact us and ask for it to be resent to you.

In the unlikely event that your order arrives damaged or faulty, please take photos of the product in question and send an e-mail to our customer service team at Destek@wallhang.com.tr with the details. We will respond to you within 24 hours. If you do not like the product for any reason or change your mind, we will gladly accept a return as long as it is unused and in the same condition it was received.

Return Center

This depends on the carrier or shipping method you choose when returning the item. Once we receive your return, we will notify you by email. We aim to process refunds within 3 (three) business days of receiving the item at our warehouse, however it may take a few days for your bank or credit card provider to process the refund to your account or card.

Yes. Gift Cards are sent electronically via email and each contains a unique code. If you're not sure how to add that special someone to your life, our gift cards are ideal.

Gift Card

Yes, we take personalized orders.

There are no exchanges/refunds for personalized orders.

No, the dimensions of our products are standard and cannot be changed.