Privacy and Cookie Policy

Privacy and Cookie Policy

At WALLHANG we take your privacy very seriously. When you use our services, you trust us to protect your information. We know our responsibility; We do whatever it takes to protect your information and keep you in control. The information you provide will be kept within the scope of the Personal Data Protection Law No. 6698 (KVKK).

1. Each time you use this website, you will be subject to the then-current Privacy Policy and you should review this text each time you use our website to ensure that you accept the terms.

2. WALLHANG website is owned by Shopify Inc. (150 Elgin Street, 8th Floor, Ottawa, Ontario Powered by K2P 1L4, Canada).

3. With Iyzico ( iyzi Payment ve Elektronik Para Hizmetleri A.Ş. , Maslak Mah. AOS 55. Sok. 42 Maslak A Blok Sitesi No:2/140 Sarıyer İstanbul ) as one of the online payment infrastructure providers that is a subsidiary of Iyzico in the WALLHANG virtual POS service is working. Iyzico serves as a licensed payment institution within the framework of Law No. 6493 with the Banking Regulation and Supervision Agency (BDDK) license and has a PCI-DSS Certificate.

4. The personal information you give us will be transferred to MY DİZAYN DEKORASYON SAN. AND TRADE LTD. It will be processed and recorded in a file under the responsibility of the limited company titled ŞTİ ("WALLHANG") and for the following purposes:

• Preparation, implementation and enforcement of the sales contract regarding the products you have purchased or any other agreement to be concluded between us.
• To respond to your requests.
• With your consent, to provide you with information about the WALLHANG brand and/or decoration, textile, fashion or home products, to develop and support business activities related to electronic commerce; To make commercial notifications regarding the above-mentioned products via e-mail or similar electronic communication tools (such as SMS) or telephone calls. If you are a registered user on our site, you can change your preferences regarding receiving such notifications and edit your preferences as you wish by logging into the MY ACCOUNT section of this website. You can unsubscribe by going to the Newsletter tab.
• If you choose to receive marketing communications from us, we may use the telephone numbers you provide to us to send text notifications and text marketing offers. We share your information with third parties and transportation services to facilitate the sending of SMS to your phone. If you want to opt out of receiving text marketing messages, text STOP to any marketing texts sent by us. reply or follow the instructions provided in the text message. You acknowledge that consent is not a requirement for any purchase. Message and data rates may apply.
• If you have provided us with personal information about third parties, you will be responsible for informing the person or persons in question about the processing and use of their personal information and obtaining their explicit consent to use such information for the purposes stated above. If you have purchased a product or gift card, the personal information of the third party provided by you will be used for the following purposes: (a) managing the shipment and/or checking the correct delivery of the product subject to sale, (b) you or the third party Dealing with any questions or suggestions you may have.
• If you have a gift coupon and you want to return the product or products linked to this coupon through our website, the personal information you provide in the return form will be used only for the following purposes; (a) to manage the process of return request and delivery of the products at the door, (b) to meet any of your requests regarding the Gift Voucher or the return you have requested, (c) to confirm that your return request has been accepted and then via e-mail or any other similar electronic means. Send the refund amount via.
• If you choose to save your card information, you will need to provide your explicit consent to use the information required to activate and use the card. The CVV number of the card will only be used for the sale processed and will not be recorded as part of the card information or used at a later date. Activating this feature will ensure that your information is automatically filled in for subsequent purchases, and therefore you will not have to re-enter your card information for each new transaction, and this information will be considered valid and active for subsequent purchases. In the My Account Cards section, you will be able to change your cards at any time and withdraw your consent for transactions with your card. WALLHANG stores and transfers card information in accordance with basic international privacy and security standards for credit and debit cards. Use of this feature may require you to change your password for security reasons. Please note that your security when using our website also depends on the protection and correct use of certain sensitive codes.

5. WALLHANG, as the data controller of the file where your information is stored, will keep your personal information confidential and access, correct, cancel and object to this information through an e-mail message sent to the e-mail address Destek@wallhang.com.tr to the attention of "Data Protection - WALLHANG". is committed to ensuring that you exercise your rights. If necessary, we may ask you to send us a copy of your ID card, passport or other valid identification document.

As the subject of the information in question, you will also have the right to contact us to exercise the following rights:

− Learning whether your personal information is being processed or not,

− Learning the purposes for which your information is processed and whether your information is used for those purposes,

− Receiving information about third parties to whom your personal information has been transferred and learning whether the information in question has been transferred outside Türkiye,

− Request correction of your personal information if you think it has been processed incompletely or incorrectly,

− If you think that the purposes for which your personal information is processed have no longer been processed, request the deletion or destruction of such information,

− Object to the negative consequences of processing your personal information through automatic means,

− Request compensation for any damage you have suffered as a result of the illegal processing of your information.

6. We use the information you have provided to us in our business activities (fraud investigations, bill collection, membership and reward programs, technological service provision, financial transaction management, logistics services, transportation, order management and customer service and/or purchasing) in order to achieve the purposes specified in section 2 above. We may also disclose information to third party information processors, fulfillment centers, financial institutions or other third party service providers when necessary to provide adequate assurances to our users in purchasing transactions (such as analysis of transactions made on our website) or to process your shopping transactions. When you provide information on this website or to us, you expressly consent to the disclosure and processing of your information by us as specified. Your consent for this access/disclosure will also include suppliers who may be located outside Turkey in order to ensure the effectiveness of the provision of services.

7. The user (you) guarantees that the information provided is true and correct and undertakes to notify us of any changes in this information. The user will be solely responsible for any damage or loss that our website, the website administrator or any third party may suffer due to incorrect, incomplete or incomplete information specified in the registration form.

8. Information about cookies: We use cookies on this website, which are small text files containing information obtained during your visit to the site, whose main purpose is to improve your experience of visiting the website. Please read on to find out more about the cookies we use, their purpose and other aspects that may be of interest to you.

Information about cookies

What is a cookie?

A cookie is a small text file that a web page places on your computer, mobile phone or any other device to collect information about your visit to that website. Cookies are necessary to facilitate your browsing during your visit and make the site user-friendly, and they do not cause any harm to your device.

While this policy document uses the general term "Cookies" as the main information storage method used on this website, the "Local Storage" area of ​​the browser is also used for the same purposes as cookies. All information in this section also applies to this "Local Storage".

What are cookies used for on this website?

Cookies are a key element of the functioning of our website. The main purpose of cookies is to improve your experience visiting our website. For example, they are used to remember the preferences (language, country, etc.) you made during your current visit for future visits. The information collected by cookies evaluates the site's suitability to users' individual preferences, faster searches, etc., by evaluating usage patterns and figures. They enable us to develop. If we have obtained your prior informed consent, from time to time we may use cookies, tags or other similar tools to collect information that will allow us to display advertisements based on analysis of your browsing habits, whether from our own website, third-party websites or through other means. Why do we NOT use cookies on this website?

We do not store sensitive personal information such as your address, password, credit or debit card information in the cookies we use.

Who uses the information stored in cookies?

The information stored in cookies on our website is used exclusively by us, except for those described below as "third party cookies", which are used and managed by external organizations to provide services requested by us in order to improve users' experience during their visit to our website. The main purposes of use of these "third party cookies" are to obtain access statistics and to guarantee the security of payment transactions.

How can I prevent the use of cookies on this website?

If you prefer to prevent the use of cookies on our website, taking into account the limitations mentioned above, you will first need to disable the cookie usage feature in your browser and then delete the saved cookies associated with this website. You can use the option to prevent the use of cookies at any time.

How can I disable and prevent the use of cookies?

You can limit, block or delete the cookies used on this website at any time by changing your browser settings by following the steps below. Since the settings menu of each browser is different, cookies can normally be configured in the "Preferences" or "Tools" menu. For more information on configuring cookies, please review the browser's "Help" menu.

Which cookies are specifically used on this website and for what purpose?

The tables below show the cookies, tags and other similar tools used on this website, together with information about the purposes for which they are used, their duration and their management (website or third party).

Technical and personalization cookies: identification and verification, browsing, interface personalization, favourites.
These cookies identify the user during the session, prevent the user from repeating the access information when accessing the website, speed up certain transactions on the website, remember the choices made during the session or repeat visits, remember the pages visited, etc. using for.
COOKIES	AIM	DURATION	MANAGEMENT
User identification	It is used to identify and authenticate the user. It also contains technical information about the user's session, such as connection waiting time and session identifier.	Session	Website
Session identifier	It is used to identify the user's http session. It is used in common in all web applications to define user requests during the session.	Session	Website
Visit status	They provide the opportunity to define the user's visit status (session start, first page, first access, navigation status, etc.).	Session	Website
User choices	The user's preferred session values ​​are stored and allow us to provide you with a more personalized experience. These cookies allow us to remember data such as your username and language preference so that you do not have to re-enter such information on subsequent visits. The information these cookies collect is anonymous. They cannot track your activities on other websites.	Session	Website
Favorites and recent selections	They allow the user's favorite selections (e.g. products) and last selections (collections, products, consent to place cookies, etc.) to be remembered in subsequent web sessions.	Permanent	Website
Shopping cart	They record information about the mini shopping cart, such as identifying user information associated with the previously mentioned cart.	Session	Website
Protocol	They allow changes to be made between secure (https) and insecure areas (protocol).	Session	Website

Visit analysis cookies
These cookies obtain general information about the user's access to the website (not its content) and aim to provide subsequently aggregated information for statistical purposes.
COOKIES	AIM	DURATION	MANAGEMENT
Google Analytics	The website is monitored with the Google Analytics application, which is a service provided by Google to obtain user access information on the website. Some of the data recorded are: the number of times the user visits the website, the dates of the first and last visit, the duration of the visits, the page from which the user accesses the website, the search engine and link the user uses to access the website, the user's location, etc. The configuration of these cookies is predetermined by the service offered by Google, and the information generated by the cookie regarding the use of your website is transmitted and stored by Google. Therefore, we recommend that you review the Google Analytics privacy page to learn more about the cookies it uses and how to prevent them. Please note that we are not responsible for the accuracy or content of third-party websites.	14 months (User data is reset when there is new activity)	third party

Targeting/promotional cookies
We and our service providers use advertising cookies to provide you with promotions that we think may be of interest to you.
COOKIES	AIM	DURATION	MANAGEMENT
Facebook Pixel	We use the Facebook Pixel application to measure the efficiency of our social media campaigns on the Facebook platform. Facebook Pixel uses Advanced Matching, which shares personal information about our customers such as name, location, email and phone number. It also shares the browsing behavior of customers in our online store. This information is used only for the matching process. It is not shared with third parties or other advertisers and is deleted from Facebook systems as soon as possible after the matching process is completed. Facebook uses technical and physical security systems developed to (a) protect the security and integrity of data as long as your personal data is in Facebook systems, and (b) protect against accidental or unauthorized access to your personal data in Facebook systems and against accidental or unauthorized use, modification or disclosure of your data. It will ensure the confidentiality and security of your information and Facebook User ID collection, including precautions.	Permanent	third party
Google Ads	Google Ads enables remarketing to users who have previously interacted with our website. It allows us to strategically position our ads in front of these audiences as they browse Google or partner websites. Customer Match offers personalized recommendations to a user across different Google products when they sign in to Google, based on data that shows user intent, such as products they've previously viewed or purchased.	Permanent	third party

This information table is updated as quickly as possible as the services offered on the website change. Although they will always be used for the same purposes as those included in this table, in any case the informational table may temporarily not include a cookie, tag or other tool due to an update.